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Security and
Privacy
We wish your experience with the Little Dog Boutique to be a pleasant one. We use SSL secure server technology to encrypt your personal and order information. All personal information is kept secure. We understand the sensitivity of your personal information and will never share or sell your personal information with other parties. Personal information only is required for order confirmation and billing purposes and is kept confidential. We are committed to maintaining these standards and would never compromise your individual privacy. Policies for Children We do not seek nor will we knowingly collect personal information from anyone under the age of 13. Questions We are glad to hear from our customers. If you should have any questions about this Privacy Policy or the practices described herein, contact: Little Dog Boutique at Email:
ldb@qwest.net
Return / Exchange Policy
If any website purchase fails to meet your expectations, simply return your merchandise to us in its original /unused condition within 30 days of receipt for exchange or store credit.
Please do not place a new order for the item/s you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid one year from the issue date & can be used for store or website purchases. We guarantee your satisfaction.
We encourage you to measure your pet as well as possible & allow one complimentary exchange per order*. After one exchange, each exchange will incur a re-stocking and shipping + handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.
Please ship unused item and packing receipt to the following address:
Little Dog Boutique.com dba Petdelier
16605 East Palisades Blvd. Suite 124-159
Fountain Hills, AZ 85268
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.
Delivery and Charges
We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 5 - 7 days, depending on the shipping destination, for in-stock, non-serviced items, however orders may take up to 14 business days for delivery. For an additional charge, we offer an expedited delivery option for delivery within 2 - 4 business days.
Please note that customized items, items sent directly from our suppliers and oversize items may take additional time for delivery. Custom order items cannot usually be expedited. In order to offer our wide selection of merchandise, items may be shipped from a number of different sources, and items are occasionally shipped in a number of separate packages via Federal Express, UPS and/or the US Postal Service. Some of our items are hand-finished per order and may take longer delivery time. Expect delivery to occur within ten days. Should anything not arrive in that time
please email us at ldb@qwest.net
Phone 520-568-2548.
Our shipping rates
are based on the total purchase amount and orders are charged in full when a purchase is completed. Our Standard Delivery shipping charges* are as follows:
For orders up to $40, shipping is $6
For orders from $41 to $80, shipping is $12
For orders from $81 to $150, shipping is $16
For orders from $151 to $300, shipping is $21
For orders from $301 to $500, shipping is $25
For orders from $501 shipping within the continental US is complimentary
*For international shipments, add $25 to standard shipping rates.
Our Expedited Delivery shipping charges are generally as follows:
For orders up to $40, shipping is $25
For orders from $41 to $80, shipping is $30
For orders from $81 to $150, shipping is $35
For orders from $151 to $300, shipping is $45
For orders from $301 to $500, shipping is $55
For orders from $501 to $800, shipping is $60
For orders over $800, shipping is $75
Please note that customized and out-of-stock items cannot be shipped via expedited service.
Orders are usually shipped via the US Postal Service (to PO Boxes, APO addresses, Hawaii & Alaska). We will ship via the US Postal Service upon request but please understand that these packages cannot be tracked and may take additional time for delivery.
For Special Delivery
We ask that our customers please provide shipping addresses that can accept Fed Ex and UPS shipments.
For your protection, items shipped to most US destinations shipped via Federal Express with a signature required upon delivery. If someone will not be at your shipping location to sign for your package, we suggest you have your package shipped to your workplace, a business, or any location where someone can sign for your package. If you would like your package to be left without a signature, please indicate this in the special instructions for your order. Please understand that the Little Dog Boutique cannot be responsible for the loss or damage of packages delivered without a signature.
*If Over Night or Priority Mail shipping is desired please contact
ldb@qwest.net so that a special Request - Invoice can be provided through PayPal.
*Orders shipping to Alaska and Hawaii addresses are sent via USPS Priority Mail with Signature Confirmation and may take additional time for delivery.
International Shipping We will happily deliver to any international destination. An additional $25 international shipping fee will be applied to all packages with a shipping destination outside of the United States. If any other shipping charges need to be added, we will contact you after your order is placed. This will depend on the merchandise ordered. Larger items such as beds and pet carriers may have an additional shipping charge. Most international orders are shipped via Federal Express and will usually arrive within two week delivery time, but may take additional time for delivery. We thank you for your patience.
We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs charges, which are assessed by each individual country at the time of delivery. Our apologies, but we cannot estimate your country's customs charges. When ordering from outside of the US, please be sure all address information on your order is complete and correct.
Order Cancellations + Changes
LittleDogBoutique and its partners strive to process and ship all orders as promptly as possible. You may cancel or revise your order however it may have already entered the shipping process. If this occurs, the order will be shipped and then you will need to return it and cover those return ship costs. Please email your cancellation request or order change to
ldb@qwest.net .
Note your name and order number and whether it is a return please in the subject line of the email.
Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any cancelled orders.
Stock Availability
If an item is temporarily out of stock, we will contact you immediately and inform you of the expected delivery date. Back ordered items are shipped as soon as available.
Prices & Tax
All prices are subject to change without notice. AZ State residents are automatically charged applicable sales tax.
Product Descriptions + Images
We have gone to great lengths to ensure accuracy in the descriptions and representation of our products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor.
Content, Images
are Copyright 2007, 2008 Petdelier - LittleDogBoutique.com, USA. Reproduction of
images on this site is prohibited and a violation of Copyright law.
Copyright Notice
Unless otherwise noted, all materials on this web site are the property of the Little Dog Boutique and its partner vendors such as Gidget Gear by Tiki and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The site as a whole (meaning the arrangement, collection, and assembly) is © 2007 Little Dog Boutique /
www.LittleDogBoutique.com
- ALL RIGHTS RESERVED.
Trademark Information
The trademarks or trade dress of LittleDogBoutique.com cannot be used without our written permission. Trademarks or trade dress include the LittleDogBoutique name and logo, Miss Tiara, KuchiKoo as well as other graphics, logos, page headers, button icons, scripts and the "look and feel" of the site, including layout, color combinations and graphic elements.
Use
Users have permission to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order. Unless given a written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.
Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. LittleDogBoutique.com will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.
Inaccuracy Disclaimer
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed). We apologize for any inconvenience this may cause.
Indemnification
You agree to defend, indemnify and LittleDogBoutique harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.
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